Terms of Service

Agreement

These Terms of Service ("Terms") govern your use of Thelvora Surprise at surprise.thelvora.com (the "Service"). By using the Service or completing a purchase, you agree to these Terms and our Privacy Policy.

The Service is operated by Thelvora Novatech Limited ("Thelvora", "we", "us"). Contact: support@thelvora.com

The Service

Thelvora Surprise provides digital personalised surprise experiences and templates. After you customise a template and complete payment, you receive a shareable link that opens the experience for the intended recipient.

Eligibility

You must provide accurate information and have the legal capacity and any permission needed to use the Service and to submit the content you upload. If you use the Service on behalf of someone else, you confirm you are allowed to do so.

Your responsibilities

You are responsible for:

• information you enter (including names and messages);
• photographs and other images you upload;
• audio or music you upload;
• having the rights, licences and permissions needed to use that material;
• ensuring your content does not violate another person's rights or applicable law;
• reviewing your surprise carefully before payment, because editing is not available after payment.

Prohibited content

You must not upload or use the Service for content that involves:

• unlawful activity;
• fraud;
• harassment, threats, hate or abuse;
• exploitation;
• sexual content involving minors;
• impersonation;
• infringement of intellectual-property rights;
• malware or malicious files;
• content intended to harm people or compromise the platform.

We may remove, disable or restrict access to content or experiences that we reasonably believe violate these Terms or applicable law.

Your content licence

You retain ownership of content you upload or enter. Thelvora does not claim ownership of your photographs, messages or music.

You grant Thelvora a limited, non-exclusive, worldwide licence to host, store, process, reproduce, transmit and display that content only as reasonably necessary to provide, maintain, secure, support and improve the Service. This licence ends when the content is deleted from our systems, except for copies retained as required by law or for legitimate dispute/security purposes.

Share links and recovery

Surprises are accessed through a unique share link. The link is intended for people you choose to send it to, but it is not a guarantee of secrecy against anyone who obtains the URL. Share links only with people you trust.

Before payment, you may be shown an order recovery code. You can use that code later (via Recover link) to retrieve your surprise link after successful payment if you leave checkout early. Keep your order code private.

No editing after payment

Once payment is completed, the submitted surprise is treated as final and cannot be edited.

Before you proceed to payment, you must review your images, text, music/audio, colours, template and overall settings. Mistakes such as typos, wrong photos or the wrong recipient name after a successful purchase are generally your responsibility, subject to the refund section below and any rights you have under applicable law.

Availability period

After successful payment confirmation, your surprise becomes available through its share link. The shared experience is intended to remain available for 7 days from successful payment. After that period, the experience page is no longer available through the Service.

Expiration means access through the Service ends. Underlying files or records may remain until removed through operational processes or a verified deletion request. Writing templates may allow recipients to download a letter; downloaded copies on a device remain under the recipient's control.

Pricing

Prices are shown before payment. You are responsible for reviewing the final amount before completing checkout. Payment is processed in the currency displayed at checkout.

Refunds and cancellations

We aim to treat customers fairly and to respect mandatory consumer rights under applicable Nigerian law. The following describes how we generally handle refund and remedy requests.

• Successful delivery: If payment succeeds and the surprise link is made available as purchased, a change of mind, preference change, or desire to edit after payment does not by itself entitle you to a refund.
• Customer mistakes: Errors in content you entered or uploaded (for example typo, wrong photo, wrong music) after successful payment are generally not refundable, because the Service delivered the final version you submitted.
• Expired experiences: Expiry after the stated availability period is not, by itself, a refund ground when the experience was available as described.
• Thelvora technical failure: If payment succeeds but we fail to provide the paid Service due to a fault on our side, contact us. We will investigate and, where appropriate, provide a remedy such as restoring access or a refund.
• Duplicate or incorrect charges: If you are charged more than once for the same intended purchase, or charged in error, contact us with your payment reference or order code. We will help investigate with our payment provider and remedy legitimate duplicate/incorrect payments.
• Payment provider issues: Checkout may involve Paystack and your bank or card issuer. Temporary declines, bank holds or network failures can occur. We will help with legitimate failed or duplicate payment situations you report to us.
• Fraud or abuse: We may refuse refunds or reverse access where we reasonably believe a request is fraudulent or abusive, while still complying with applicable law.

To request help or a refund review, email support@thelvora.com with your order code or Paystack reference, what went wrong, and any useful screenshots. We will review complaints and respond within a reasonable timeframe.

Thelvora intellectual property

Thelvora owns the Service platform, branding, original templates, designs, software and other original materials we provide. You must not copy, resell, scrape, reproduce or commercially exploit Thelvora's proprietary templates or platform without our permission.

You retain ownership of your own uploaded content, as described above.

Availability

We aim to keep the Service available, but we do not promise uninterrupted or error-free operation. Downtime, maintenance, network issues or third-party outages (including payment or hosting providers) may occur.

Limitation of liability

To the fullest extent permitted by applicable Nigerian law, Thelvora is not liable for indirect, incidental or consequential losses, or for losses caused by content you upload, how you share your link, misuse of an order code, or events outside our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including any mandatory consumer rights, or liability for death or personal injury caused by negligence where such exclusion is not permitted.

Where our liability can be limited, it is limited to the amount you paid for the affected purchase, except where applicable law requires otherwise.

Suspension and termination

We may suspend or terminate access to content or the Service where reasonably necessary for fraud prevention, abuse, unlawful content, security threats, or material violation of these Terms.

If a paid experience is disabled because of unlawful or abusive content you submitted, you may not be entitled to a refund. If we disable a paid experience solely because of a fault on our side, the refund section above applies.

Complaints and support

For support, privacy requests, complaints or refund reviews, contact support@thelvora.com. Please include your order code or payment reference where relevant. We will review and address complaints within a reasonable timeframe.

Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. Courts in Nigeria will have jurisdiction over disputes, subject to any mandatory consumer protections that apply. Disputes relating to these Terms may be brought before competent courts in Nigeria in connection with Thelvora Novatech Limited.

Changes to these Terms

We may update these Terms from time to time. The "Last updated" date at the top will change when we do. Material changes will be posted on this page and, where appropriate, communicated by other reasonable notice on the website. Continued use of the Service after changes take effect means you accept the updated Terms for subsequent use and purchases. Checkout may record the Terms version you accepted at payment.